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Delivery Information

Delivery Policy

We offer shipping on orders to countries worldwide.

Select your destination from the dropdown menu available on the check-out page.

Shipping Time

United Arab Emirates deliveries: Orders placed by 11am from Sunday through Thursday will be processed and received in 1 to 2 working days - If you place your order during weekends (Friday, Saturday) and public holidays, your order will be processed the next working day and delivered the following day. If your order requires heavy gift-wrapping or exceeds the value of AED 10,000 then kindly budget another day for delivery.

International deliveries: Orders placed by 11am from Sunday through Thursday will be shipped in 2 working days after receiving the order - If you place your order during weekends in the United Arab Emirates (Friday, Saturday) and public holidays, your order will be processed after 2 working days and shipped on the following day.

Any delivery dates provided by o’de rose are estimates and delivery time is not guaranteed. Kindly note that any delays that may for any reason take place at the Customs Department of the destination country, are completely out of o’de rose’s control.

If an item has not been received and there is no tracking information, please contact our customer service representative at roses@o-derose.com.

Shipping Rates

Shipping rates will vary depending on the item’s size and weight. Your total shipping rate will be calculated automatically during checkout prior to the completion of your order. Free local and international shipping is offered on selected items if the sales order exceeds AED1800 or $500, before tax and custom charges. Shipping offers do not apply to furniture items or gift cards and cannot be combined with other promotion codes or discounts. When shipping to multiple addresses, only shipping to the first address will apply for this offer.

Customs, Duties and Sales Tax

Orders shipped internationally (outside the UAE) may be subject to custom duties, clearance fees, and sales tax, as determined by the destination country. The actual amount, if any, is only determined once the package reaches the customs office of the country of destination for inspection. This is not an additional charge from o’de rose but from the Customs Office of the country of destination.

The recipient of the shipment must comply with all laws and regulations of the destination country and will be responsible for any additional charges such as custom duties, clearance fees and/or sales tax.

Shipping Carrier

o’de rose ships its orders through Aramex. Please visit www.aramex.com to learn more about Aramex’s terms and conditions.